hub2025
Vertex Health Appointments
A booking app a clinic's patients can actually use.
- Mobile Applications
- UI/UX Design
- Client
- Vertex Health
Overview
Vertex Health needed a way to reduce no-shows without confusing patients. We built a simple booking app with gentle reminders, a home screen anyone could learn, and language toggles for Nepali and English.
Case study
01
The Challenge
High no-show rates and a phone line people couldn't get through.
02
Approach
We prioritised text over taps and one-tap rescheduling over a configurator maze.
03
The Solution
A mobile booking app with automated reminders and multilingual support.
04
The Outcome
No-shows fell sharply and the app became the clinic's primary booking channel.
-41%No-shows
4.8/5Rating